Datafon Engage
A rich messaging and bot platform that enables you drive engagement with your customers and users through advanced messaging capabilities including RCS and WhatsApp with SMS fallback.
Datafon Engage enables you to engage with your customers across multiple channels, wherever they are, throughout their journey.
Datafon Engage brings together a hierarchy of messaging and communication capabilities from SMS to RCS ensuring your business communications are always delivered, rich and engaging in order to drive customer engagement and boost your conversion rates.
Engage Customers Where They Are
Datafon Engage enables you to engage with your customers across multiple channels, wherever they are, throughout their journey.
Datafon Engage brings together a hierarchy of messaging and communication capabilities from SMS to RCS ensuring your business communications are always delivered, rich and engaging in order to drive customer engagement and boost your conversion rates.
Secure Communications Across Every Touchpoint
Our customers use Datafon Engage to securely communicate across their entire customer journey. From transactional messages to conversational support, we ensure every interaction is delivered through the right channel at the right time.
Fulfilment
Order Confirmation
Aplication Processing
Appointment Scheduling
Customer Support
Consent capture
Multi Factor Authentication over popular channels that your customers are already using
Intelligent Chat Bot Platform
As part of our service offering, we provide you with access to our proprietary, configurable Chat Bot platform which offers integration with ChatGPT AI and supports popular communication channels.
SMS
API
RCS
API
API
API
Messenger
API
Telegram
API
API
Viber
API
INTEGRATED
Datafon Engage x Datafon Verify
Datafon Engage is integrated with the Datafon Verify service, allowing customers to integrate verifications such as qualification, identity, employment, credit and background checks.
Real-world Challenges
Almost every business, charity or government function needs to communicate with individuals. From appointment confirmations, order acceptance, fulfilment and delivery information.
People are often inundated with communications from organisations attempting to engage with them and the levels of expectation regarding the channel and quality of the communications is higher than ever before.
The variety of devices, platforms or channels in use by your audiences mean that it can be a significant challenge to deliver engaging and consistent experiences.
How Datafon Engage Solves These Challenges
Datafon helps to meet these challenges through our Datafon Engage services – Engaging messages on any device over any channel.
Provide app-like experiences without creating apps – making it easy for customers to engage, take action, and stay connected—all within their preferred channel.
Create branded experiences on the devices and channels where your customers already are
Prioritise specific delivery channels with fallbacks to ensure your message gets there in the most efficient way
Tailor your content to the recipient
Bring conversations to life with richer communication
Send maps, videos, and images
Use suggested actions for quick replies
Leverage pre-integrated ChatGPT services
Integrate workflows and processes via API
Leverage integrated Datafon Verification services
Accreditations
All of Datafon’s services are managed and secured using our enterprise grade cloud infrastructure and managed in accordance with Datafon’s ISO 27001 and ISO 9001 accredited procedures.
Quality Management
ISO 9001 Certified
Security Management
ISO 27001 Certified
These ISO standards provide our organisation with a continually improving Information Security Management System (ISMS) and Quality Management System (QMS) that ensure that our business is continually improving how it serves our customers and protect the information (data) we process.
